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Research Articles

Service technologies creates a tangible link for value generation: service economy in Sri Lanka

Authors:

Shyamalie Ekanayake ,

Department of Industrial Management, University of Kelaniya, Kelaniya, LK
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Dhammika Abeysinghe

Department of Industrial Management, University of Kelaniya, Kelaniya, LK
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Abstract

A country’s ability to develop a competitive service economy depends on its production sector, as they demand use of services. Continuous improvement or innovation in technologies in both manufacturing and services will simultaneously increase smooth flow of operations for competitiveness by lowering cost of production to enhance customer satisfaction, to attain value. The success of different industries depends on how well the service sector is geared to support them.  To carry out better management strategies for value gain, it is necessary to provide a tangible link to integrate the production and distribution channels for efficiency and effectiveness of the organizational and technological dimensions.  Technology transfer and continuous innovation of systems enhances productivity growth for cost competitiveness leading to better prices, responsiveness and flexibility of the processes to deliver a quality product to changing markets. The research purpose is therefore to identify management strategies and service technologies to analyze the characteristics of research variables in relation to GDP value generating sectors and focus on issues relating to value.   

Key words:  resources; service technology; integration; value.

DOI: 10.4038/josuk.v4i0.2699

J Sci.Univ.Kelaniya 4 (2008): 73-94
How to Cite: Ekanayake, S. & Abeysinghe, D., (2011). Service technologies creates a tangible link for value generation: service economy in Sri Lanka. Journal of Science of the University of Kelaniya Sri Lanka. 4, pp.73–94. DOI: http://doi.org/10.4038/josuk.v4i0.2699
Published on 17 Jan 2011.
Peer Reviewed

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